Terms & Conditions

Last updated: May 13rd 2025

Platform owner:
Caldor S.L., with tax ID (NIF) XXX, and registered address at Parque Joyero de Córdoba, Fábrica 62-63, Ctra. Palma del Río, KM 3, 3, 14005 Córdoba (Spain). Contact phone: (+34) 658 23 12 60 Email: soporte@caldor.app

1. Acceptance of Terms
Browsing and using Caldor S.L.’s digital platform (hereinafter, "the Platform") implies the express and unreserved acceptance by the user of all these Terms and Conditions of Use. Acceptance is mandatory and essential to create a user account and operate within the Platform.During registration, the user must expressly confirm that they have read, understood, and accepted these Terms and Conditions by ticking the corresponding checkbox. If the terms are not accepted, registration cannot be completed and the services of Caldor S.L. will not be accessible.

2. Purpose of the Service
Caldor S.L. provides users with a digital platform that enables the purchase, custody, sale, and potential physical delivery of investment gold in granule or bar format.Users may:
- Purchase physical gold in the form of granules or certified bars.
- Maintain said gold in custody under their ownership.
- Sell all or part of their gold holdings.
- Request physical delivery of their gold in bar format.

Caldor S.L. acts as an intermediary and custodian of the gold, providing a complete and professional service in accordance with these terms.

3. Registration and Verification Requirements (KYC)
To operate on the Platform, users must:
- Be of legal age and have legal capacity to contract.
- Register with truthful and complete information.
- Successfully complete the identity verification process (KYC) in accordance with current anti-money laundering legislation.

Caldor S.L. may request additional documentation at any time and reserves the right to reject or cancel the registration of users who do not meet the established legal or security requirements.

4. Types of Gold Available
There are two main modalities for acquiring gold through the Platform:
‍
1. Granules (gold nuggets): This is the default option. The user purchases physical gold which is held in collective custody but recorded individually in the system.

2. Certified bars: As an additional service, users may acquire bars from Sempsa or another accredited refinery, each with a unique serial number. These bars may be stored with Caldor S.L. or delivered to the user’s home or pickup point.

5. Gold Custody
5.1. Purpose of custody
Gold acquired becomes the property of the customer from the moment of purchase.

5.2. Collective custody model
Gold in the form of granules is held in an omnibus account system, with internal records maintained per customer. Caldor S.L. does not acquire ownership of the gold, acting solely as custodian.

5.3. Location and security
Custody takes place at the facilities of the Córdoba Jewelry Park under high-security conditions. All gold is covered by insurance policies against theft, fire, or loss.

5.4. Access and availability
Customers can consult their balance, sell part or all of their gold, or request its conversion into a bar for physical delivery, at any time and under the established terms.

5.5. Physical delivery and conversion
Conversion of granules to bars is subject to availability, costs, and minimum quantities. Customers will be informed of all associated charges before confirming any delivery request.

5.6. Liability
Caldor S.L. is not responsible for fluctuations in the price of gold. Its liability is limited to the proper custody of the gold and to the risks covered under its insurance policy.

5.7. Inactivity or account closure
In the event of prolonged inactivity or death of the account holder, Caldor S.L. will attempt to contact the customer or their heirs. If there is no response within a reasonable time frame, an extraordinary custody fee for inactivity may be applied in accordance with applicable regulations.

6. Prices and Fees
6.1. Buying and selling granule gold
Transactions involving the purchase and sale of granule gold are subject to a 1% fee on the transaction value. An additional market spread may also be applied, in line with industry practices, to mitigate exposure to market risk.

6.2. Custody
Gold custody service is offered at no additional cost to the customer. Caldor S.L. covers the storage costs as part of its service.

6.3. Physical delivery of bars
If the customer requests physical delivery of their gold in bar format, a flat €9 shipping fee will apply. The final price of the bar will vary depending on its model and weight and will always be clearly shown to the customer before completing the purchase.

7. Policy on Deliveries and Buyback of Gold Bars
7.1. Physical Deliveries
‍The customer may request the physical delivery of their gold in the form of a bar to their home or a designated pickup point. Deliveries are subject to a fixed fee, previously indicated, and to the current logistical conditions at the time of the request. The estimated delivery time will be communicated before confirming the operation.Caldor S.L. is not responsible for delays caused by third parties (carriers, customs, etc.) but will take reasonable measures to ensure a secure and compliant delivery.

7.2. Refusals and Uncollected Shipments
If the customer fails to collect the gold bar or unjustifiably refuses its delivery, Caldor S.L. may charge for the storage or return costs. In such cases, the gold may be kept in custody under the previous conditions until the customer provides new valid instructions.

7.3. Buyback of Gold
BarsCaldor S.L. may offer the customer the option to buy back gold bars previously purchased through the Platform, provided that:The bar is identified with its original serial number.The bar is in perfect condition and has not been tampered with.Caldor S.L. has an active buyback offer at that time.This buyback is not mandatory on the part of Caldor S.L. and will be evaluated on a case-by-case basis depending on operational availability and market conditions. The customer will be informed in advance of the buyback price, any applicable fees, and logistical terms.

8. Service Cancellation
Customers may request the cancellation of their account at any time. To do so, they must liquidate their gold balance through sale or request physical delivery according to these Terms and Conditions.

Caldor S.L. reserves the right to cancel or temporarily suspend a customer’s account in the event of:
- Breach of these Terms and Conditions.
- Suspicious or fraudulent activity.
- Legal or regulatory requirements.

In all cases, the customer will be notified in advance whenever possible, unless immediate action is required.

9. Limitation of Liability
Caldor S.L. does not guarantee the profitability of gold investments and is not liable for losses resulting from fluctuations in the metal’s price.The company will only be liable for direct damages resulting from a serious or negligent breach of its contractual obligations. Under no circumstances will it be liable for indirect damages, loss of profits, or third-party claims.

10. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and interpreted in accordance with Spanish law. In the event of a dispute, both parties agree to attempt an amicable resolution. If no agreement is reached, both parties submit to the jurisdiction of the courts corresponding to the consumer’s domicile in Spain.The data protection policy is set out in the separate document entitled “Privacy Policy,” available on the Platform.